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Terms & Conditions

Last updated: November 6, 2025

Welcome to Shuttered Heirloom (“we,” “us,” or “our”).
By using our website https://shutteredheirloom.com, purchasing products, or accessing any part of our store, you agree to the following Terms and Conditions.
Please read them carefully before using this site.

1. General Information

Welcome to Shuttered Heirloom (“we,” “our,” “us”). By accessing or purchasing from shutteredheirloom.com (the “Website”), you agree to be bound by these Terms & Conditions. These Terms apply to all visitors, customers, and users of our site.
Please read them carefully before using the Website or making a purchase. If you do not agree with any part of these terms, please do not use the Website.

Our business specializes in nature, outdoor, and wildlife photography—offering original prints, digital downloads, and related products or services.

2. Products & orders

  • All products (including prints, digital downloads, or workshops) are subject to availability.
  • We strive to ensure all product descriptions, prices, and images are accurate; however, errors may occur, and we reserve the right to correct them.
  • Orders are confirmed only after full or partial payment is received and a confirmation email has been issued.
  • We reserve the right to refuse or cancel any order suspected of fraud, unauthorized resale, or misuse.
  • All images are for personal use only unless otherwise stated or licensed in writing.

Once an order is placed, you will receive a confirmation email.
Your order is not complete until payment has been processed successfully.

3. Payments

We use Square and WooCommerce to securely process online payments.
All transactions are encrypted and handled in accordance with industry standards.

We accept major credit/debit cards and other payment methods displayed at checkout.
You are responsible for providing accurate billing and contact information.

We do not store or have access to your full credit card details.

  • All payments for products, bookings, or services are processed securely through WooCommerce using the Square payment gateway.
  • We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) and other methods as made available through Square.
  • Payment is required in full at the time of purchase.
  • By completing a purchase, you authorize Shuttered Heirloom and our payment processor (Square) to charge your selected payment method for the total amount of your order, including any applicable taxes, fees, and shipping costs.
  • All transactions are encrypted and processed through secure servers; we do not store or have access to your full credit card information.
  • Prices are listed in USD and include/exclude applicable taxes as noted during checkout.
  • If a payment is declined, your order or booking will not be confirmed until successful payment is received.

4. shipping & delivery

Order Processing
All orders placed through WooCommerce are processed after payment is successfully completed via Square. You will receive an automatic confirmation email once your order is received.

Print and product orders typically require 7-14 days for processing before shipment.

Shipping Methods
Physical products such as prints, photo books, or framed artwork are shipped using trusted carriers (e.g., USPS, UPS, or FedEx). Shipping methods, costs, and estimated delivery times are displayed during checkout.
Tracking information will be provided once your order has shipped.

Delivery Times
Delivery times are estimates only and may vary depending on location, weather, postal delays, or carrier issues. Shuttered Heirloom is not responsible for delays once an order has been handed to the carrier.

International Orders
International shipments may be subject to customs duties, import taxes, or fees imposed by your local government. These costs are the responsibility of the buyer. Delivery times for international orders can vary significantly.

Risk of Loss
All risk of loss or damage to physical goods passes to the buyer once the order is delivered to the carrier. If an item arrives damaged, please contact us within 7 days with photos of the damage and packaging.

Digital Deliveries
Digital products such as image downloads or gallery access links are delivered electronically to the email address provided at checkout. It is the buyer’s responsibility to ensure the correct email is entered.
Download links are for personal use only and must not be shared, resold, or redistributed.

Workshops & Sessions
For photography experiences or workshops, detailed instructions regarding meeting locations, start times, and preparation are sent via email after booking. Please check your spam folder if you do not receive this information.

Failed or Returned Deliveries
If a package is returned to us due to an incorrect address or delivery refusal, additional shipping fees may apply to resend the item.

5. Refunds & Cancellations

  • Due to the custom and artistic nature of our products, all sales are final.
  • Refunds or replacements may be offered only for items damaged during shipping or due to production defects.
  • Any issues must be reported within 7 days of delivery with supporting photographs or documentation.
  • Due to the custom and artistic nature of our photography products, all sales are final once payment is processed through WooCommerce and Square.
  • We do not offer refunds or exchanges for prints, or photography services unless the product arrives damaged or there is a verified processing error on our part.
  • Any issue with a physical product (e.g., print damage during shipping) must be reported within 7 days of delivery, accompanied by photos of the damage and the original packaging. We will either replace the item or issue a refund at our discretion.
  • Refunds, when approved, will be processed back to the original payment method used at checkout via Square. Please allow 5–10 business days for funds to appear, depending on your bank or card provider.
  • Refunds cannot be issued for dissatisfaction with artistic style, editing choices, or creative interpretation once images have been delivered.
  • For orders placed in error, please contact us immediately at [email protected]. If production or delivery has not yet begun, we may be able to cancel or modify the order.

6. Use of the Website

  • You agree to use this Website only for lawful purposes and in accordance with these Terms.
  • You may not:
    • Copy, distribute, or exploit content without permission.
    • Upload viruses, malware, or engage in disruptive behavior.
    • Use automated systems (bots, scrapers) to access or extract data.
  • We may suspend or terminate access for any misuse or violation of these Terms.

7. Intellectual Property

  • All photographs, videos, text, graphics, logos, and other content on this Website are the intellectual property of Shuttered Heirloom unless otherwise credited.
  • All rights are reserved.
  • You may not reproduce, distribute, modify, display, or create derivative works from any content without our written consent.
  • Purchasing or downloading images does not transfer copyright ownership.
  • Commercial or editorial use requires a separate license agreement.

8. Limitation of Liability

  • While we make every effort to ensure accuracy and quality, Shuttered Heirloom shall not be held liable for:
    • Any indirect, incidental, or consequential damages resulting from use of our Website or products.
    • Delays, errors, or interruptions in service.
    • Any damage resulting from improper handling or third-party printing of images.
  • Our total liability is limited to the amount paid for the product or service in question.

9. Privacy & Data Protection

  • We respect your privacy. Personal information collected through this Website is used only to process orders, communicate with customers, and improve our services.
  • We do not sell or share your personal data with third parties except as necessary for payment processing or delivery.
  • Your data is stored securely and handled in accordance with applicable privacy laws.
  • For more details, please review our Privacy Policy.

10. External Links

Our Website may contain links to third-party sites. These are provided for convenience only. We are not responsible for the content, privacy, or security of those external sites.

11. Governing Law

These Terms & Conditions are governed by the laws of the State of Texas, United States. Any disputes will be handled exclusively in the courts of our local jurisdiction.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with the “Last Updated” date revised accordingly. Continued use of the Website after updates constitutes acceptance of the new terms.

13. Contact

For questions or concerns about these Terms, please contact:
📧 [email protected] and 🌐 shutteredheirloom.com

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